This section describes the knowledge and skills required for this unit

Required knowledge

Cash and noncash handling procedures including

Cash and noncash handling procedures, including:

balancing pointofsale terminal

calculating noncash documents

calculating noncash documents

change required and denominations of change

clearance of terminal and transference of tender

counting cash

credit and returns

credit cards

EFTPOS

maintenance of cash float

opening and closing pointofsale terminal

recording takings

security of cash and noncash transactions

security of cash and noncash transactions

Organisational policy and procedures in relation to

cash float

operation of equipment used at register or terminal

register or terminal balance

security of cash and noncash transactions

security of cash and noncash transactions

Relevant health and hygiene regulations and requirements

Relevant legislation regulations and codes of practice such as

consumer law

work health and safety WHSoccupational health and safety OHS

privacy

good and services tax

Records

electronic

manual

Workplace policies and procedures in regard to client service and pointofsale techniques

Required skills

Balance pointofsale terminal or register

Calculate

total price

noncash transactions

discrepancies between reported and actual takings

Count cash

Communicate effectively verbally and nonverbally

Implement organisational policies and procedure in relation to

credits and returns

customer refunds

Interpret and complete documentation

Manage time effectively and complete tasks in a set timeframe

Operate terminal or register

Report on takings

Tender correct change

Use pointofsale equipment such as

calculators

credit cards

EFTPOS

registers

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements Performance Criteria Required Skills Required Knowledge and include demonstration of applying

required knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Assessment must include exercises that demonstrate competent performance of the following in a range of situations

operating register or terminal equipment in accordance with manufacturer instructions and organisational policies and procedures

applying relevant organisational policies and procedures handling cash and removing takings from register or terminal cash float reading registers and recording information

processing documentation and records responsibly in accordance with organisational policies and procedures

reconciling takings in accordance with organisational policies and procedures

Context of and specific resources for assessment

Performance is demonstrated consistently over time and in a suitable range of contexts

Resources for assessment include access to

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment andor

in an appropriate range of situations in the workplace

Point-of-sale equipment may include:

Organisational policies and procedures may include:

Cash handling may include:

Point-of-sale transactions may include:

Noncash documents may include:

Relevant personnel may include: